Digital manufacturer Big Blue Saw's customers love the new Google Checkout feature. Big Blue Saw's robotic machine tools let customers turn their designs into physical parts. www.bigbluesaw.com
Big Blue Saw has become the first custom digital manufacturer to support Google Checkout. Customers were already pleased with Big Blue Saw's system for creating custom metal and plastic parts. By integrating the new shopping cart and payment processing service from Google, Big Blue Saw can now satisfy its customers more efficiently and reduce costs.
“Credit card payment gateways and existing online payment systems take a hefty cut of our revenues,” said Simon Arthur, president of Big Blue Saw. “Advertising with Google's AdWords program allows us to earn free transactions with Google Checkout. We advertise with AdWords anyway, so this is a big win for us.”
Big Blue Saw's customers also like the added security of knowing their financial information is made solely available to a trusted third party like Google. “Big Blue Saw isn't a household name yet, so people weren't sure if they could trust us,” Arthur said candidly. “In the past, our customers have told us flat out that they aren't comfortable with certain payment systems. This isn't an issue with Google.”
Big Blue Saw is on the cutting edge in the new field of digital manufacturing services. Its customers upload their designs for parts for their projects: model aircraft, decorative craft tools, robotic rovers, movie prop replicas, and anything else their creative imaginations demand. Big Blue Saw then turns the designs into physical parts using robotic manufacturing machines including waterjet cutters. Customers have the flexibility of having their designs come to life in a range of materials ranging from aluminum to stainless steel to plastic.
Robert Rice of Seattle, Washington, was one of the first customers to check out using Google Checkout on Big Blue Saw. Robert describes his order from Big Blue Saw: “The part [Big Blue Saw] made for me is an aluminum shelf, that is attached a few inches under a wall-mounted B & O stereo. The shelf matches the curvature of the stereo ... to hold a small auxiliary audio component and CDs.” Robert had this to say after receiving his custom aluminum shelf: “I am quite pleased with the project. It was completed with the expected quality and under the estimated completion time.”
80% of Big Blue Saw's customers have chosen to use Google Checkout since it became available in early August. Overall customer satisfaction has been high, with every customer processed through Google Checkout giving an overall satisfaction score of 5 out of 5.
Big Blue Saw:
Big Blue Saw is a concept which brings together the Internet with modern computer controlled rapid manufacturing. With Big Blue Saw, customers can upload the design for a part, receive an instant quote, and have the part shipped in 14 to 21 days. Big Blue Saw's customers include artists, innovative crafters, robot builders, experimenters, and others who need quick fabrication services for their custom designs.
Big Blue Saw
Telephone: (678) 389-6-SAW / (678) 389-6729
Web site: http://www.bigbluesaw.com